If you’re in the business of transporting people as a convenience that supports your primary business, then there’s an important question you must ask:
Are you also providing the same service for passengers who use wheelchairs or scooters?
If you answered no or you just aren’t sure, then it’s crucial you understand that people with disabilities must also be offered convenient services equivalent to what you offer regular customers.
Paratransit is the term used for these special transportation services. Paratransit options may vary considerably on the degree of flexibility they provide but there are two main reasons it’s important your company provides a paratransit vehicle option.
1. It’s the Law!
If your business is not ADA compliant, then you could face legal consequences such as federal lawsuits or a complaint being filed with the Justice Department. Both cases would result in significant loss of time and money for your business.
Some states also have their own specific laws similar to ADA compliance. You can find yours by contacting the state’s Attorney General’s Office.
2. People expect businesses to be ADA compliant
Whether you have a disability, or you know someone who does, there is a general expectation in the world now that businesses be ADA compliant. Here are some industry examples of why paratransit is important.
Air travel timelines can be stressful and transporting your travelers from the parking lot to the terminal, or between terminals, can make or break them making their flights. Having efficient solutions that are ADA compliant means nobody gets left behind.
Urban, suburban and rural schools, colleges and universities all have different transportation needs to help students and staff efficiently get to and from campus, through campus, and to transport students to and from events and activities.
If you own or work for a hotel or resort, then you are in the business of transporting your customers using courtesy shuttles. Whether it’s on the resort grounds, for a sightseeing day trip, or for another convenience, your guests rely on you to make their stay as convenient and reliable as possible. If a hotel offers a shuttle service, it must be accessible, or the hotel must have an alternative plan to meet the need.
Non-Emergency Medical Transportation (NEMT)
Whether you’re a clinic, care facility or municipality seeking to meet federal ADA requirements, you need a solution to effectively transport people who have physical or medical challenges. Regular transportation options such as public transit or taxis can be difficult for people who have medical devices to take with them or who are in wheelchairs. Convenience and affordability are essential.
Seniors and Assisted Living
For Assisted living facilities, skilled-care facility, or retirement community, having reliable transportation with ADA technology means that the seniors you serve have access to friends and family, health care, and the community. Essentially, you’re allowing them to get out and continue to live their lives.
How your company can provide paratransit services
It’s one thing to meet requirements, but it’s another to offer your customer a truly exceptional experience. The recommended vehicle for paratransit is the Ford Transit. It’s American-made to be versatile, fuel efficient, and offer low operating costs.
The Ford Transit is ideal for tourism, hotel transportation, casinos and even airports, but the van can be configured to meet the needs of multiple industries with an eye to impressing your customers with your attention to their comfort.
Nor Cal Vans designs and builds transportation solutions that change people’s lives. We serve a broad range of industries with our innovative new and used van conversion options including government, education, airport/group transportation, non-emergency medical, secure transport, and refrigeration. We’ve been solving transportation needs for nearly four decades and strive to hold true to our values of teamwork, trust, accountability, growth and a positive attitude.